The People Behind the Software: How Our Teams Empower Your Success

At Pedigree Technologies, our software is only part of the story. The real magic happens behind the scenes, where our people bring technology to life, ensuring it fits seamlessly into your operations. Because at the end of the day, it’s not just about what our solutions can do, but about who’s making them work for you. 

Two key teams that make our technology work for real-world operations are Implementation and Training. They’re the ones behind the scenes building the tools, managing the details, and guiding customers every step of the way. From day one, they focus on understanding each operation and ensuring our solutions are set up, configured, and supported to meet real needs, seamlessly and effectively. 

Technology Meets Teamwork 

Implementing new technology, whether for a small or large fleet, can be daunting. That’s why Pedigree Technologies puts the right people at your fingertips from day one. With onboarding calls, live webinars, and ongoing support, our teams are here to make the transition smooth and successful. 

Our philosophy is all about partnership. We work alongside you, adjusting and adapting as needed. Customers are paired with well-rounded teams that can include implementation specialists, trainers, customer success managers, installation professionals, and more, so there’s never confusion about who’s doing what. We also offer multiple training formats and timelines, so your team can learn in the way that suits them best. 

Setting the Stage for Success 

Kathy McCarthy and Denise Masset, implementation specialists, bring nearly two decades of experience in the SaaS and telematics industries. They understand the challenges companies face during onboarding and use that insight to guide customers through a proven, flexible process. 

Our implementation team acts as the thread that weaves together the onboarding process. They assemble the right team, identify goals, address potential roadblocks, and outline a tailored, milestone-driven plan.  They make sure every customer, new or experienced, feels seen, heard, and backed by a team that cares. 

The implementation process is customizable to the size, industry, and needs of the customer. For example, our owner-operator customers get the same dedication as our larger fleets, just designed around their specific workflows and day-to-day challenges.  

Even with many moving parts in play, the implementation team finds fulfillment in making sure customers get exactly what they need. 

Training That Sticks 

A great implementation process is not complete without great training. That’s where our training team shines. They help customers hit the ground running by offering those exciting “aha” moments, like building useful dashboards or configuring the software to demonstrate immediate value.  

Together, the team brings nearly 25 years of combined teaching and training experience, ranging from classroom education to advanced technology instruction. They provide training in a variety of formats, including webinars, manuals, videos, and in-person sessions.  

Our training team goes far beyond how-to instructions. They provide a deep knowledge of how our software and hardware work together. Feedback from training sessions is also funneled directly into product development, creating a powerful feedback loop between our customers and our development teams.  

Collaboration and Support at Every Step 

With Pedigree’s Implementation and Training teams, our customers are never alone in their journey. They can message their implementation specialists with questions, share ideas on how to optimize the system, and access training help via phone or email. We also provide 24/7 U.S.-based support from our headquarters in Fargo, ND. 

Every customer is paired with a dedicated Customer Success Manager and supported by a team of experts committed to ensuring lasting success and continuous growth.  Just as importantly, insights and feedback from these teams play a vital role in shaping our software, driving enhancements that reflect the real-world needs of the people who use it every day.  

Your Success is Our Mission 

What unites our Implementation and Training teams is a shared passion for empowering people and solving real-world problems. At Pedigree Technologies, your success isn’t just a goal; it’s our purpose. We don’t believe in one-size-fits-all solutions. Instead, we take the time to understand your operation and craft technology that fits your unique needs. 

We’re not just here to sell software; we’re here to build lasting partnerships that help fleets overcome complex challenges and operate more efficiently, because behind every solution we offer is a team of dedicated professionals committed to making it work for you. 

The Pedigree people behind the software are here to help do just that. 

Interested in learning more about our implementation and training programs? Contact us. We’d love to connect!